Customer service reps, your jobs are kaput

Sai Ramachandran
3 min readMar 28, 2023

How AI can very easily, with just what GPT has delivered so far, replace an entire service

Made by DALL-E

We have all been there.

We are steaming mad about something or in a tearing hurry to get somewhere and… we run up against The Customer Service Rep (CSR for future reference).

CSRs are the frontline workers of any big business but, usually, have little power to actually solve your issue.

Even if they do have the means to solve your problems, they still have to do it the slow, laborious way by pecking away at abstruse UI controls with a dozen prompts to make sure they aren’t violating any corporate guidelines against freeloaders.

The bottomline is that if you find yourself dealing with a CSR, your day is probably in the toilet already. And from the CSRs perspective, a majority of their interactions are with people who would do anything else, be anywhere else rather than on the phone talking to them.

What if ChatGPT (and its non OpenAI counterparts) could rectify this?

Here’s how.

The difference between AI and a CSR

For all it’s success in clearing the Turing Test, ChatGPT is a language model, not a person.



Sai Ramachandran

Building - GPT for teams. Manage AI costs and retain visibility with SquadGPT. All views personal. Email =